Cancellation & Refund Policy

APT Educators LLP aims to maintain transparent enrolment and payment practices.

Candidates are encouraged to review the applicable programme information, fees, inclusions and programme-specific terms before confirming enrolment.

Where a programme requires an initial registration or booking amount, that amount may be refunded where both of the following conditions are satisfied:

• the candidate communicates the decision not to proceed within seven calendar days of the initial registration payment; and
• final enrolment has not been confirmed and the administrative onboarding / admission process has not been completed.

Once the candidate expressly confirms enrolment and the admission / onboarding process has been initiated or completed, the registration amount becomes non-refundable, except where otherwise required by applicable law or expressly approved in writing by APT Educators LLP.

Where programme fees beyond the initial registration amount have been paid and the participant requests cancellation before commencement of the programme, the request will be considered in accordance with:

• the written enrolment terms applicable to that programme;
• the stage of onboarding already completed;
• academic or digital resources already provided;
• portal or platform services already activated;
• administrative services already performed; and
• any third-party costs already incurred.

Any refund eligibility communicated specifically in writing at the time of enrolment shall prevail for that participant.

Once training has commenced or substantial programme services have been activated or delivered, programme fees will ordinarily be non-refundable, subject to applicable law and any programme-specific written commitment.

For this purpose, commencement or activation may include:

• attendance at live training;
• access to recordings;
• access to academic portals;
• receipt of proprietary course material;
• assessments;
• professional profile or website development;
• certification-related processes;
• external workshop registrations; or
• other material programme services.

A participant's change of mind, change in employment, relocation, scheduling difficulty, inability to attend, personal circumstance or failure to complete programme requirements does not automatically create an entitlement to a refund.

Where feasible, Upskill may consider batch transfer, deferment or another reasonable alternative at its discretion.

Where instalments are permitted, an instalment arrangement does not convert the programme into separate monthly purchases.

Any amount falling due under an agreed payment schedule remains governed by the applicable enrolment terms.

Failure to attend scheduled sessions does not constitute cancellation and does not automatically entitle the participant to a refund.

Recordings, alternate sessions, extensions or batch transfers may be offered where available but are not guaranteed unless expressly included in the programme.

Amounts paid to or incurred for independent third parties, including assessment bodies, accreditation organisations, examination bodies, government authorities, payment processors or other external services, are subject to the respective third party's refund rules and may be non-refundable once incurred.

If Upskill cancels a programme before commencement and is unable to provide a reasonable alternative batch or arrangement, amounts attributable to services that have not been delivered will be refunded or otherwise resolved with the affected participant.

A change in schedule, trainer, delivery platform or reasonable programme timing does not by itself constitute programme cancellation.

Refund requests must be submitted in writing to:

Email: info@upskillcareers.in

The request should include:

• participant name;
• registered mobile number;
• programme name;
• payment details;
• date of payment; and
• reason for the request.

Where a refund is approved, it will ordinarily be processed through the original payment method or another verified method within a reasonable processing period.

Bank, payment-gateway, foreign-exchange or other charges already incurred may be deducted where permitted and communicated.

APT Educators LLP may consider exceptional cases at its discretion.

Any exception granted in one case shall not create an obligation or precedent for another case.

This Policy shall be interpreted in accordance with applicable Indian law.

Nothing in this Policy limits statutory rights that cannot legally be waived.

APT Educators LLP - The Upskill Network

Email: info@upskillcareers.in

Website: www.upskillwithambrish.com