Refund Policy

At APT EDUCATORS LLP, we strive to provide the highest quality education and training for IELTS, PTE, and TOEFL exams. We understand that there may be circumstances where a refund is necessary. Please review our refund policy carefully:

1. Refund Eligibility

  • Refund requests for candidates who register for one-to-one consulting must be made within 7 days of registration. Any request after 7 days from the date of payment will not be considered.
  • For candidates enrolling in the IELTS/PTE Trainers Program, no refund will be issued after the candidate has attended the orientation session.

    This is because the complete selection and onboarding process—including participation in the webinar, personal consultation, review of shared literature, one-to-one evaluation with the Chief Mentor, offer of admission, fee link generation, payment of the first installment, and allocation to a training cohort—is completed before the orientation. Once orientation is attended, significant time, resources, and personalized effort have already been invested.

  • Refunds are NOT applicable once the candidate has been added to the training cohort.
  • Refunds are only considered in cases of duplicate payments or technical billing errors. No other refund requests will be entertained.

2. Refund Process

  • To request a refund, you must contact our support team via email or phone with your enrollment details and the reason for your refund request.
  • Our support team will review your request and process the refund if it meets the eligibility criteria.

3. Refund Amount

  • If your refund request is approved, the full course fee will be refunded, minus any applicable processing fees.
  • Processing fees, if any, will be clearly communicated during the enrollment process.

4. Processing Time

  • Approved refunds will be processed within 14 business days of the refund request approval.
  • The refunded amount will be credited back to the original payment method used during enrollment.

5. Non-Refundable Situations

  • Refunds will not be provided for missed classes or partial attendance.
  • Refunds will not be issued for any additional materials or resources purchased separately from the course fees.
  • In cases of disruptive behavior or misconduct resulting in removal from the course, no refund will be issued.

6. Changes to Refund Policy

  • APT EDUCATORS LLP reserves the right to update or modify this refund policy at any time.
  • Any changes to the refund policy will be effective immediately upon posting on our website.
  • It is your responsibility to review the refund policy periodically for any updates or changes.

Thank you for choosing APT EDUCATORS LLP. We are committed to your success and look forward to supporting you in achieving excellence in your language proficiency exams.

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