Privacy Policy

APT Educators LLP, operating the Upskill / The Upskill Network ecosystem, respects the privacy of visitors, applicants, participants, certified professionals, trainers, counsellors and other users of its Website and digital platforms.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information.

Depending upon how you interact with Upskill, we may collect:

• name;
• telephone / WhatsApp number;
• email address;
• city, state and country;
• professional background and current occupation;
• educational qualifications;
• certifications and professional experience;
• programme preferences;
• photographs and professional profile information;
• registration and enrolment details;
• payment and transaction information;
• invoices and billing information;
• attendance and academic activity;
• assignments, assessments and certification records;
• communications with our team;
• trainer or counsellor profile information;
• testimonials, reviews and feedback;
• learner-enquiry or referral information where relevant;
• IP address, browser, device and Website usage information; and
• any information voluntarily submitted through forms, email, WhatsApp, portals or other official channels.

Payment card or banking credentials may be processed directly through authorised payment providers and are not necessarily retained by Upskill.

Information may be processed to:

• respond to enquiries;
• evaluate programme applications;
• process registrations and admissions;
• deliver training and programme services;
• manage payments and accounts;
• maintain participant records;
• conduct assessments;
• issue and verify certifications;
• operate trainer and counsellor directories;
• provide professional profile visibility;
• facilitate learner or client enquiries;
• communicate programme updates;
• provide academic and operational support;
• maintain community membership;
• organise webinars and events;
• improve our Website, systems and services;
• prevent fraud and misuse;
• comply with legal, tax and regulatory obligations; and
• send promotional communication where permitted.

Where processing is based upon consent, consent will be sought through an appropriate affirmative action.

You may withdraw consent for future processing by contacting us. Withdrawal will not invalidate processing lawfully carried out before withdrawal and may affect our ability to continue providing services that necessarily require the relevant information.

Users may receive programme information, updates, newsletters or promotional communications where they have requested such information or where otherwise permitted by law.

You may request discontinuation of promotional communication at any time.

Essential administrative, transactional or programme-related messages may continue where necessary.

We do not sell personal information.

Information may be shared where reasonably necessary with:

• authorised Upskill team members;
• programme faculty;
• technology and hosting providers;
• payment processors;
• communication and email service providers;
• video-conferencing and learning platforms;
• cloud and data-storage providers;
• analytics and advertising providers;
• professional certification or assessment bodies where applicable;
• programme partners where necessary for a service requested by you;
• government or regulatory authorities where legally required; and
• professional advisers such as accountants, auditors or legal advisers.

Such access should be limited to legitimate operational purposes.

Certified professionals may voluntarily choose or agree to have professional profiles displayed through Upskill platforms.

Public information may include a professional's name, photograph, city, qualifications, certifications, specialisation, experience, biography, achievements, social links, reviews and contact or enquiry options.

Because such profiles are publicly accessible, users should avoid supplying information they do not wish to make public.

Because Upskill works with participants and professionals across multiple countries and may use international technology providers, information may be processed or stored outside the individual's country of residence where legally permitted.

Reasonable safeguards will be used in accordance with applicable requirements.

Personal information is retained only for as long as reasonably required for:

• programme delivery;
• certification verification;
• contractual and accounting records;
• legal and tax compliance;
• dispute resolution;
• legitimate professional records; and
• ongoing ecosystem services.

Different information may therefore have different retention periods.

Upskill uses reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

No internet-based system can, however, be guaranteed to be completely secure.

The Website may use cookies and similar technologies to:

• maintain Website functionality;
• understand Website usage;
• remember preferences;
• measure campaign performance;
• improve services; and
• support advertising or analytics.

Users may control cookies through browser settings where available.

Subject to applicable law, you may request to:

• obtain information regarding your personal data;
• correct inaccurate information;
• update incomplete information;
• request deletion where legally applicable;
• withdraw consent;
• raise a grievance; and
• exercise other rights available under applicable data-protection legislation.

Certain records may need to be retained despite a deletion request where required by law or legitimate contractual obligations.

Upskill's trainer-development Website and professional certification programmes are primarily intended for adults.

We do not knowingly seek to collect personal data from children through professional trainer enrolment processes except where a specific service legitimately requires it and applicable parental or guardian consent requirements are satisfied.

The Website may contain links to third-party websites or platforms.

Their privacy practices are governed by their own policies, and Upskill is not responsible for external websites it does not control.

This Privacy Policy may be updated periodically.

The latest version and revision date will be displayed on the Website.

Requests concerning personal information, correction, withdrawal of consent or privacy grievances may be sent to:

APT Educators LLP - The Upskill Network

Email: info@upskillcareers.in

Website: www.upskillwithambrish.com